illi BRAND is a small and independent producer of Luxury Goods. It is a Black owned sole-proprietorship. Based in Yellow Springs, Ohio, USA. All artists are selected for their talent and kindness.
COPYRIGHT
All products, designs, logos are artistic copyright illi BRAND. illi Artists all create work beyond the scope of illi BRAND.
LIABILITY RELEASE
Customers of illi BRAND agree to take all reasonable steps to resolve any disputes and ultimately release all liabilities in consideration to illi BRAND products, visuals, purchases and similar collaborations.
WHAT IS illi BRAND’S POLICY ON CONFIDENTIALITY?
illi BRAND regards your personal information as sacred. We have a commitment to providing you with safe, confidential, and encrypted service. To the best of our technical ability, all of the apps, servers, and digital technology utilized by illi BRAND stays within accordance of data protection regulations within the US and EU (GDPR). Customer data is collected on the illi BRAND website, via cookies. This data may be used in order to complete a customer order. Or, to calculate online traffic on a particular day. Our validated third-party programs are from companies such as Ecwid, Facebook, Instagram, YouTube, Square, and MailChimp. We take your online security and privacy seriously. If any concerns or questions arise, please contact illi BRAND directly via email: havefun@illiBRAND.com
IS THE ONLINE WEBSITE AND SHOP SECURE?
All processes completed on illiBRAND.com are protected by an encrypted and secure SSL connection. Look for the shield logo near our URL.
HOW TO STAY INFORMED WITH illi BRAND
Follow us on Instagram @illiBRANDmerch
SHOP ONLINE (8)
HOW TO PURCHASE illi BRAND PRODUCTS ONLINE?
Most products in the illi BRAND catalog can be purchased online with any major credit or debit card. Various types of Cryptocurrency (Bitcoin / Etherium) are also accepted. A product is available if it displays “In Stock”. Other products may be unavailable and “Out of Stock”. Please email havefun@illiBRAND.com if you would like assistance shopping with us.
ONLINE SHOPPING TERMS
- "Add to Cart", this means the item is available for online purchase. Note: each size option will have different availability.
- “Pre-order”, this is your invitation to reserve one (sometimes more) of an item before its official release date.
Some pre-orders have a tentative release date, shown on the product page. Other pre-orders are in a “goal format” where a certain funding amount launches the product. When placing pre-order, you agree to wait until the product is officially released to the market. Pre-orders generally can not be cancelled, as they are used as resources to launch these products. Purchasers will be notified of any delays in the tentative release dates. If the pre-order item is not fully funded or needs to be cancelled, all purchasers will receive a full refund within 2 weeks of the date of product cancellation.
- HOW DO I PLACE AN ONLINE ORDER?
While on a product page in the online shop, input all required details (size, quantity, etc.), then click “Add to Bag” or “Pre-Order”. This will add the product(s) to your cart. You may add as many different products to your cart as desired. When your shopping is finished, complete your order by clicking “Go to Checkout” or, click the Shopping Cart (upper right). You will be asked for your contact and shipping information. Your payment information can be entered for a safe and encrypted transaction. You will receive an order confirmation via email within moments. Your tracking number will be emailed when your order has been packaged and prepped for shipment.
- WHAT PAYMENT OPTIONS ARE ACCEPTED?
illi BRAND works with Square (and they rock). All major payments platforms accepted: MasterCard, Visa, Discover, American Express and Apple Pay with a valid billing address. Bitcoin and Etherium also commonly accepted. Prepaid cards may be declined by merchant provider.
USPS Money Orders may be sent to our Mailing Address (illi BRAND, PO Box 420, Yellow Springs, OH, 45387)
- HOW DO I FIND OR SEARCH FOR A PRODUCT?
The illi BRAND online store has a search option at the top right of the page. Click on the Magnifying Glass to open the text area and type the item you are looking for. You may also email us at havefun@illiBRAND.com
- CREATE AN ACCOUNT / VIEW ORDER HISTORY
You can create an account using the links at the bottom of the online store. Click on “My Account”. Enter your Email Address and click “Get Sign-In Link”. Follow the prompts in the resulting email. With an online account, you can see all your previous purchases, easily track orders, update your contact information, and put your favorite items in a Save List.
Note: If you want to delete your account, please email havefun@illiBRAND.com for support.
Note: If you’ve lost your password, click on “Forgot my password” on the login page for your illi BRAND account.
- HOW DO I GET HELP WITH MY ORDER?
Please reach out to us at, havefun@illiBRAND.com or facebook.com/illibrand
- WHAT SALES TAX WILL I BE CHARGED?
illi BRAND is currently covering ALL tax and shipping fees - on items shipped within the continental United States. Go wild ;)
ORDER SHIPPING AND DELIVERY
illi BRAND is proud to utilize USPS Priority 2-3 Day Shipping. Expect a quick and successful delivery! If you need to change your shipping address, please email havefun@illiBRAND.com. If you need to change your shipping address and your order status has changed to “Shipped,” you will be responsible for the cost of a new label (usually $10 to $30). Addresses cannot be modified after the order has been transferred to the USPS. You may follow your Tracking Number to keep posted on the location of your order during transit.
HAS MY ORDER BEEN SENT?
If you have not received a Tracking Number via email; your order is still in processing. You may use available Tracking Numbers to locate your order during transit.
If you have created an illi BRAND account, you can check the status of your orders, check tracking, see order history, and your favorite products. You can create an account or log-in, using the links at the bottom of the online shop. Any questions can also be emailed to havefun@illiBRAND.com
HOW LONG DOES DELIVERY TAKE?
illi BRAND offers FREE 2-3 Day USPS Priority Mail Shipping within the United States.
- Priority Shipping (2 to 3 business days, continental states).
- Overnight Delivery (1-2 business days, continental states): Orders over $1,000 receive complimentary overnight delivery when product is in stock and available.
- Orders outside of the United States are shipped through USPS. The customer will pay for all (or part) of international shipping charge.
Deliveries go out on Fridays. We will make all reasonable efforts to package all orders within 3 days of purchase. Please note that illi BRAND does not offer any guarantee on shipping time; nor any refunds to due shipping duration. Custom products will incur longer production times; which will be disclosed before purchase.
CAN I CANCEL OR CHANGE, RETURN, OR EXCHANGE MY PRODUCTS / ORDER?
All orders and pre-orders may be canceled and refunded within 24 hours of purchase. Outside of (after) 24 hours from purchase, all order cancellations, refunds and exchanges are at the discretion of illi BRAND. Things move fast here; the butterfly effect is real; 24 hours is the operating window, no exceptions. Most exchanges are approved if original purchase is unopened or in unworn/original condition. Customer will be responsible for the shipping fee of returned products (usually $10-30). Please feel welcomed to contact us regarding cancellations, refunds, or exchanges - as most requests can ultimately be accommodated. Reach us at, havefun@illiBRAND.com
WHAT IF MY PRODUCT IS DAMAGED OR INCORRECT?
If something in your order is not quite right; please contact us at havefun@illiBRAND.com. Put your order #number, in the Subject Line. If you are able, please include a short description and a photo for each issue.
COLORS ON MONITORS MAY DIFFER FROM PRODUCT COLORS
The colors on your monitor (and our monitor for that matter) may differ from the colors on our actual products. We use color correcting on our product photography. Our signature "illi BLUE" is #0199e6 - all product photography attempts to capture this color correctly.
HOW CAN I FIND AN illi BRAND PHYSICAL STORE?
illi BRAND is primarily online. However, if you type “illi BRAND” into Google, you may find several retail stores that carry our creations. The first illi BRAND store location is slated for 2025.
HOW DO I ORDER A CUSTOM PRODUCT FROM illi BRAND?
Your custom product begins with a consultation; a chat where we talk about your goals and what piece you want to represent you. This cost of the Custom Product consultation is $123.45 - Following the consultation, you will receive a product proposal that details the appearance, timelines and cost of your custom piece. You may request changes, or approve the project at this point. Changes may be requested after you approve the project design, but they will be at the discretion of the artist working on your piece. illi BRAND takes enormous pride in creating one-of-one pieces that compliment the unique abilities of those who wear them - we love to see our work shine as brightly as the stars that wear them.
Please note, not all projects will be approved. Payment is due in full. Custom pieces cannot be returned or exchanged. Understand that illi BRAND will take all reasonable measures to ensure that the client is adequately satisfied with the final art piece; with respect to the fact that many pieces are hand crafted, which may be evident in finished products. Wabi-Sabi (beauty of imperfection) is one of the effects that creates magic around our custom pieces; they are truly one of one. No refunds.
WILL YOU GIFT-WRAP MY ORDER?
Higher tier products (over $1-2k) generally come with gift wrapping or a commemorative box. Most other products are sent in protective wrapping; nothing to write home about, as they say.
WHERE ARE illi BRAND PRODUCTS CREATED?
Most of our work is created in a modest yet bustling production facility in Yellow Springs, Ohio. Many pieces are also taken home by the artists. Case in point, the first illi MURAL BELT, took over three months to create. By the final pass, that belt had seen ever living room table, art easel, computer desk in the house.
About Garment Sourcing: illi BRAND will source its garments from a variety of distributors during the initial 1-3 years. Any of the high-quality blank manufacturers may be seen. If there are brands that you prefer that we do not work with; please send that information (and reasons why) to havefun@illiBRAND.com; we will take your voice into full consideration. We understand that garment manufacturing and luxury goods production can be a touchy subject at times. As illi BRAND grows, we aim to find the most sustainable and earth-friendly ways to create our artwork.
illi BRAND does not rely on million dollar production houses to make million dollar art. Our artists are often those with talents that far exceed their reputations. That is the beauty of our stage. illi BRAND finds talent and direct it into incredible places for the world to enjoy. Follow our journey as each artist blossoms into a unique masterpiece, ready to capture the dreamers and explorers that bless this generation.
HOW DO I REPAIR AN illi BRAND PRODUCT?
Please message havefun@illiBRAND.com - include a photo of your product and a short description of the issue. illi BRAND will replace all products that are damaged due to defects. Repairs and Exchanges only. No refunds.
Some damage is covered, due to manufacturing defects. Most damage is not covered and the customer will incur a full or partial replacement fee.
Most Custom Products will be repaired either for Free, or at equal cost of the repair (and no more). In these cases, the artist will take a look at the photos and short description that you submit, in order to assess the scope of work required in the repair.
HOW CAN I BOOK A PRIVATE APPOINTMENT?
You can create a private appointment by purchasing a Custom Product for $123.45 - illi BRAND will contact you to schedule the Consultation for your Custom Product. At which point you may request a private appointment. We look forward to crafting the products of your wildest imaginations.
CUSTOMER SERVICE / CONTACT illi BRAND
illi BRAND is always happy to chat with customers and fans. We look forward to answering all your questions and giving your a positive experience.
Email Us: havefun@illiBRAND.com
Write Us:
illi BRAND PO Box 420 Yellow Springs, OH 45387 United States
Facebook (Messanger): www.facebook.com/illibrand
Instagram (Messanger): www.instagram.com/illibrandmerch
YouTube: www.youtube.com/illibrand
Phone: Please contact us via email to obtain our business phone number.
